Cancellation, Return & Refund Policy
This policy explains the cancellation, return and refund rules for E‑Bio Cares health products and consultation bookings.
01. Order cancellation
An order may be cancelled before it is dispatched by contacting the care team with the order number. Once dispatch has occurred, cancellation cannot be guaranteed. If E‑Bio Cares cancels an unavailable or unfulfillable order, the amount collected for that order will be refunded.
02. Medicine returns
For health, hygiene and product-integrity reasons, medicines and formulations are treated as non-returnable once supplied, except where an item is damaged in transit, incorrect, expired on delivery or materially defective.
03. Reporting a problem
Customers should contact care@ebiocares.in within 48 hours of delivery with the order number, clear photographs or video, the shipping label and a description of the issue. The product and packaging should be retained until the review is completed.
04. Return conditions
An approved return must be unused and include its original packaging, labels and supplied components unless the product arrived damaged. Items damaged through improper storage, misuse, normal variation or failure to follow directions are not eligible.
05. Consultation changes
Consultations should be cancelled or rescheduled at least 24 hours before the scheduled time. Late cancellations and missed appointments may be non-refundable. If E‑Bio Cares cancels a paid consultation and no alternative time is accepted, the consultation fee will be refunded.
06. Refund approval and timing
Approved refunds are issued to the original payment method. E‑Bio Cares aims to initiate the refund within 7–10 business days after approval; banks and payment providers may require additional time to display the credit.
07. Shipping charges
Original delivery fees are normally non-refundable. They may be refunded where the entire order was incorrect, damaged or cancelled by E‑Bio Cares before fulfilment. Return shipping is handled as communicated during approval.
08. How to request support
Email care@ebiocares.in or call +91 92206 27777 with the order or consultation reference. Requests are reviewed individually and consumer rights available under applicable law remain unaffected.