01. Information we collect

We may collect your name, email, phone number, billing and delivery address, order details, consultation-request information, messages, device information, IP address, cookie identifiers and website activity. Payment card or UPI credentials are processed by authorised payment providers and are not ordinarily stored by E‑Bio Cares.

02. How information is used

• Process orders, payments, deliveries, returns and refunds.
• Coordinate consultations and respond to enquiries.
• Provide customer support and important service notices.
• Prevent fraud, protect the store and meet legal obligations.
• Improve website performance and, where permitted, send marketing communications.

03. Health and consultation information

Information shared through consultation forms may be sensitive. Please share only what is relevant and what you are comfortable providing. It is used for consultation coordination and support, not for emergency response.

04. Service providers

Information may be shared only as needed with Shopify, Razorpay or other payment providers, the Shopify Forms app, logistics partners, communication providers, analytics services, professional advisers and authorities where legally required. These providers process information for defined services and under their own applicable terms.

05. Cookies and analytics

The website may use essential cookies for checkout, accounts, security and cart functionality. Analytics and advertising technologies, including Google or Meta tools, should be activated only with the required notice and consent controls. You can manage cookies through your browser and any consent tool displayed on the website.

06. Marketing choices

Marketing messages are sent only where permitted. You can unsubscribe through the link in a message or contact us. Service communications relating to an order, consultation or security issue may still be sent.

07. Retention and security

Personal information is retained only for operational, contractual, tax, fraud-prevention and legal purposes. We use reasonable organisational and technical safeguards, but no online transmission or storage method can be guaranteed completely secure.

08. Your choices and rights

Subject to applicable law, you may request access, correction or deletion of personal information, withdraw consent for optional processing, or raise a grievance. Some information may need to be retained where required by law or to resolve a transaction.

09. Children

The store is not intended for independent use by children. A parent or guardian should submit information and manage purchases or consultation requests for a minor.

10. Contact and updates

Privacy questions and requests may be sent to care@ebiocares.in. We may update this policy when services or legal requirements change; the current version will show its latest update date.