Shipping & Delivery Policy

01. Service area

Physical products are intended for delivery to serviceable addresses within India. Availability may vary by postal code, courier coverage, product restrictions and applicable law. Consultation bookings do not require physical delivery.

02. Order processing

Orders are generally prepared within 1–3 business days after successful payment and verification. Weekends, public holidays, stock checks, address clarification and exceptional demand may extend processing time.

03. Estimated delivery

After dispatch, delivery is generally expected within 3–7 business days. Remote areas may take longer. Delivery dates are estimates and are not guaranteed because courier, weather, regulatory and regional conditions can affect transit.

04. Charges and tracking

Applicable shipping charges are displayed at checkout before payment. When tracking is available, it will be sent using the contact information supplied with the order.

05. Address accuracy

Customers are responsible for providing a complete name, phone number, postal code and delivery address. Contact us promptly if a correction is needed. Address changes cannot be guaranteed after dispatch.

06. Delivery attempts and returned parcels

If delivery fails because the recipient is unavailable, the address is incorrect or the parcel is refused, the courier may return it to E‑Bio Cares. Re-dispatch may require an additional delivery charge. Refund eligibility will be assessed under the Cancellation, Return & Refund Policy.

07. Delays and lost shipments

Contact the care team if tracking has not updated or the estimated delivery window has passed. We will coordinate with the courier and provide the available resolution. Orders are not treated as lost until the courier completes its investigation.

08. Damaged or incorrect delivery

Photograph the parcel, shipping label and product immediately and notify us within 48 hours of delivery. Keep all packaging until the issue is reviewed. Approved resolutions follow the Cancellation, Return & Refund Policy.